Frequently Asked Questions
Everything you need to know about our luxury cashmere and services
What makes N.Peal cashmere so special?
We source only the finest Mongolian cashmere, ensuring exceptional softness, durability, and warmth. Each garment is crafted with meticulous attention to detail to ensure it remains a timeless staple in your wardrobe.
How should I care for my cashmere garments?
To maintain the quality of your cashmere, we recommend hand washing in cool water with a specialized cashmere detergent. Reshape while damp and dry flat away from direct heat or sunlight.
Do you offer international shipping?
Yes, we ship to customers worldwide. Delivery times and costs vary by location, but we provide tracked express shipping options to ensure your luxury items arrive safely.
What is your return policy?
We offer a 28-day return period for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to generate a label or find more information on international returns.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or contacting our style advisors for assistance.
Can I have my order gift wrapped?
Absolutely. We offer a signature gift wrapping service where your items are beautifully presented in our iconic N.Peal boxes, perfect for special occasions.